NO REFUND POLICY
- Crypto-currency bought from pre-sale or exchange portals doesn’t have a refund policy.
- You need to exchange it from the exchange portal to get other crypto or fiat currency.
EXCHANGE FROM EXCHANGE PORTAL
Check our YEP COIN listed exchange portal where you can exchange this crypto-currency.
RETURN AND REFUND POLICY (FOR PRODUCTS)
www.yepshop.io does not set a refund on behalf of the Vendors. The Vendor shall be responsible for communicating its refund policy to the Customers and to issue a refund as per refund policy and under applicable laws. All issues related to refund shall always be between the Customer and the Vendor. We (www.yepshop.io) are not liable for any refund-related claims in connection with Vendor and Vendor hereby agrees to indemnify, defend, and hold harmless the Website in connection therewith.
However, in a determination to accomplish customer satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email email@example.com.
We will refund you back in the following circumstances:
- If we conclude that the original payment was made out of fraud;
- If there is duplicate payment was made due to technical glitch, or any other error;
- If we make a refund as per the provision of our refund policy which is updated by us from time to time;
- If we consider the refund is necessary as per customer support staff as per our sole discretion.
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
If for any reason, our back-office staff confirms a refund. Then, a refund will be made accordingly.
METHODS OF PAYMENT AND REFUND
We will refund your amount to the original payment method, once it has been processed.
The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.